About
A little background, a few credentials, and what drives the work.
Background
I'm Ryan Roupe, a Central Florida systems engineer with 24 years in IT. I'm a UCF alum twice over, with an undergraduate degree in Information Technology and a Master of Science in Digital Forensics, and I'm wrapping up a second master's in Cybersecurity & Privacy at UCF, graduating in Spring 2027. My career has run through healthcare IT at Orlando Health and central enterprise IT at UCF, where I currently serve as a Systems Engineer III supporting tens of thousands of endpoints and over a thousand servers.
Alongside that role, I bring the same enterprise-grade discipline to clients across Central Florida, helping smaller organizations get the kind of infrastructure, security, and automation work that usually only large institutions can afford to build.
Experience & Credentials
Systems Engineer III — University of Central Florida, UCF IT
Sept. 2014 – Present
- Design, build, and maintain a centrally managed MECM environment for 24 business units, supporting 19,000+ clients across multiple locations, data centers, 7 domains, and 3 environments
- Architected automated patch management processes across multiple tiers of systems
- Support a Windows server fleet of 1,400+ servers across on-prem and cloud datacenters
- Escalation point and subject matter expert for projects and complex issues across IT teams
Network Administrator III — Orlando Health
May 2010 – Sept. 2014
- Supported a 20,000-client Windows enterprise environment: Active Directory, Group Policy, DNS, DHCP, MDT, WDS, KMS
- Managed SCCM at 20,000-client scale for app deployment and patching in a 24/7/365 healthcare environment
- Worked across Citrix, Hyper-V, and VMware hypervisor environments
- On-call rotation and escalation support for complex incidents
Computer Technician — UCF College of Education
Sept. 2007 – Dec. 2009
- Server and workstation troubleshooting and maintenance
- Planning and installing new college-wide technologies
- Documentation and end-user training for faculty and staff
Education
- MS, Cybersecurity & Privacy — University of Central Florida, expected Spring 2027
- MS, Digital Forensics — University of Central Florida, May 2025
- BS, Information Technology — University of Central Florida, Dec. 2009
Certifications
- ITIL Intermediate (Service Strategy)
- ITIL Foundation v3
- Microsoft 70-703 (Administering SCCM and Cloud Services Integration)
- Azure Administrator Associate (AZ-103)
- Azure Fundamentals (AZ-900)
- CompTIA Network+
- CompTIA A+
- VMware VCP5-DCV
Core skills
Azure, Active Directory, Intune, SQL, PowerShell, Group Policy, DHCP, DNS, MECM/SCCM, application packaging, WSUS, Windows Server, update management, Remote Desktop Services, documentation, and troubleshooting at enterprise scale.
Personal Interests
Outside of work I'm a husband, a father, and someone who stays curious for its own sake. (Ryan: this is a placeholder paragraph. Tell me what you actually want here and I'll rewrite it.)
Mission & Values
Technology should make life easier, not harder. My job is to take complex problems and turn them into clear, secure, and durable solutions. I keep my work plainspoken, my prices fair, and my recommendations honest, even when honest means "you don't need what you think you need."
If we work together, expect direct communication, no jargon for jargon's sake, and a strong preference for fixing the root cause over patching the symptom.